1) Why Customer Service ?
In the Business Sectors, there should be quality service because of Similar Product,same Price andSimilar Location.Customer SERVICE means Sincere,Efficient,Regular,Visible,Impromtu,Cost-effective and every-where.
2) How to give Customer Service?
Know the Customer ,Understand his needs,Meet his needs and offer more than he needs.
3) What is Team Work?
Not just any group of men but a close knit group working with positive minds,Open to eact other,Helping each other and Allowing each to learn and grow.
4) When the Team Fails?
Work place feeling is negative,Relation of members is sour,Helping attitude is absent,Members are not open Selfish interest is maintained and Competing against each other.
5) What if the Team fails?
No single member can succeed,No Customer Service can be provided on a regular basis, No permanent impact on customers can be made and No customer loyaly.
6) A good Salesman must understandcustomer's desire,know company rules,know competitors' practice,have lots of patience,view criticism as a occupational hazard,have pride in making a sale, sincerely believe in customer service and show this belief in body language.
7) A good Salesman should never hurt customers' feelings,be content with his own level of service,promise beyond company rules,seem to be in a hurry to complete deals,react immediately to negative remarks,take selling as a mere job,take customer service as a boring routine and show frustration in body language.
8) Handling complaints:- 2) How to give Customer Service?
Know the Customer ,Understand his needs,Meet his needs and offer more than he needs.
3) What is Team Work?
Not just any group of men but a close knit group working with positive minds,Open to eact other,Helping each other and Allowing each to learn and grow.
4) When the Team Fails?
Work place feeling is negative,Relation of members is sour,Helping attitude is absent,Members are not open Selfish interest is maintained and Competing against each other.
5) What if the Team fails?
No single member can succeed,No Customer Service can be provided on a regular basis, No permanent impact on customers can be made and No customer loyaly.
6) A good Salesman must understandcustomer's desire,know company rules,know competitors' practice,have lots of patience,view criticism as a occupational hazard,have pride in making a sale, sincerely believe in customer service and show this belief in body language.
7) A good Salesman should never hurt customers' feelings,be content with his own level of service,promise beyond company rules,seem to be in a hurry to complete deals,react immediately to negative remarks,take selling as a mere job,take customer service as a boring routine and show frustration in body language.
Do Not judge-know facts before reacting,Do not take any blame personally,Apologize if the complaint is correct,Take corrective action immediately, Do Not promise beyond your power,Do not forget to thank the complaint customer in all cases.
9) How am i doing?
Check sales figures,Ask customers, Ask your Team leader,Ask your members,Ask yourself -honestly.
"Dear Visitors,thank you for viewing this Article"
9) How am i doing?
Check sales figures,Ask customers, Ask your Team leader,Ask your members,Ask yourself -honestly.
"Dear Visitors,thank you for viewing this Article"
